These terms apply to your use of petworks.my and, together with a signed engagement letter, to event planning services provided by Kirana Live Events Sdn. Bhd. (Reg. No. 202301052144 (1553902-M)), a company incorporated in Malaysia. By using this site or engaging our services you accept these terms.
1. Using this website
Content on petworks.my is provided for general information about our services. You may browse, link to and quote it fairly; you may not scrape, republish or reuse our text, images or branding commercially without written permission. We may update the site at any time without notice.
2. Proposals and engagement
Enquiry submissions and initial proposals do not create a contract. An engagement begins only when both parties sign an engagement letter setting out scope, fees and dates. If these terms and an engagement letter conflict, the engagement letter prevails.
3. Fees and payment
Unless the engagement letter states otherwise, a booking deposit of 30% confirms the date, 50% falls due four weeks before the event, and the balance is payable within 14 days of the event concluding. Third-party costs (venues, catering, production) are billed as incurred and may require separate deposits on supplier terms.
4. Client responsibilities
Clients agree to provide timely decisions, accurate guest information and access to venues and stakeholders reasonably required to deliver the event. Delays in approvals that compress the production timeline may incur rush costs, which we will always flag before committing.
5. Changes and postponement
Scope changes are priced and agreed in writing before work proceeds. Postponements are handled under the terms of the engagement letter; we negotiate the transfer of supplier deposits to new dates wherever suppliers permit. See also our Return & Refund Policy.
6. Liability
We carry professional indemnity and public liability insurance appropriate to our work. Our aggregate liability under any engagement is limited to the planning fees paid to us under that engagement, and we are not liable for indirect or consequential loss. Nothing in these terms limits liability that cannot be limited under Malaysian law.
7. Force majeure
Neither party is liable for failure to perform caused by events beyond reasonable control, including natural disasters, government restrictions or venue closure. In such cases we work in good faith to reschedule and to minimise irrecoverable costs.
8. Intellectual property
Creative concepts, run sheets and design documents remain our property until fees are paid in full, after which the client receives a licence to use them for the event concerned. We may photograph events for our portfolio unless the engagement letter states otherwise.
9. Governing law
These terms are governed by the laws of Malaysia, and the courts of Kuala Lumpur have exclusive jurisdiction over any dispute.
10. Contact
Kirana Live Events Sdn. Bhd., Level 16, Menara Hap Seng 2, Plaza Hap Seng, Jalan P. Ramlee, 50250 Kuala Lumpur · +60 3-2181 4276 · [email protected]