Events are perishable in a way products are not: a cancelled date cannot be restocked. This policy explains, plainly, what happens to money already paid when plans change. Specific engagement letters may improve on these defaults, never worsen them.
Cancellation by the client
Refunds of our planning fees depend on how much of the work has already been performed at the time written notice reaches us:
- More than 90 days before the event — the booking deposit is retained; any fees paid beyond the deposit are refunded in full.
- 90 to 31 days before the event — fees for planning stages already completed are retained; the remainder is refunded.
- 30 days or fewer before the event — planning fees are non-refundable, as the work is substantially complete and the date can rarely be resold.
Third-party costs (venue hire, catering, production, entertainment) follow each supplier’s own cancellation terms. We pursue every recoverable amount on your behalf and pass recoveries back to you within 14 days of receipt.
Postponement instead of cancellation
Where a date moves rather than dies, we transfer supplier deposits to the new date wherever suppliers allow — in our experience the large majority do when approached early. Our planning fees carry over to the new date at no penalty for the first postponement; a second postponement may attract a re-planning fee agreed in advance.
Cancellation by us
In the unlikely event that we cancel an engagement for reasons within our control, all planning fees paid are refunded in full within 14 days, including the booking deposit, and we will assist in transitioning supplier bookings to a replacement planner without charge.
Deliverables and disputes about quality
If a specific contracted deliverable was not provided, raise it in writing within 14 days of the event; substantiated shortfalls are refunded proportionally to their share of the fee. Concerns raised during the event itself are always acted on immediately on the ground — that will forever be faster than any refund process.
How refunds are paid
Refunds are made to the original paying account in Malaysian Ringgit within 14 days of agreement, by bank transfer. We do not refund to third-party accounts.
Talk to us first
Plans wobble; it is the nature of events. The earlier you call +60 3-2181 4276 or write to [email protected], the more options we can protect for you.